Moving Company General Terms and Conditions
Effective from 10.08.2024
These terms and conditions apply upon signing the Agreement, when the Customer places an order, and when the Moving Company begins providing the service, even without a written contract. By ordering the service, the Customer confirms acceptance of these terms and conditions.
The Moving Company provides moving and additional related services in accordance with the laws of the Republic of Estonia and the Law of Obligations Act.
Orders can be placed via phone, email, or an online form. Orders placed via phone must be confirmed in writing via email, message, or another reproducible format. The confirmation must include order details and Customer information.
For domestic moving services, cancellations must be made in writing (email or message) at least 24 hours before the move begins. If the cancellation occurs less than 24 hours before the scheduled move, the Customer must pay a compensation fee equivalent to one working hour. If the moving crew has already departed, the Customer must pay at least a one-hour fee, plus additional travel expenses for moves outside of Tallinn.
Services are generally provided Monday to Friday from 9:00 AM to 6:00 PM. Weekend and evening services are available by agreement. The price list applies Monday to Friday from 9:00 AM to 6:00 PM (excluding public holidays). Prices for weekends and outside standard working hours are determined separately.
Billing starts when the moving crew arrives at the location and ends when the work is completed. For jobs outside Tallinn, billing ends when the moving crew returns to the city’s border. Mileage is calculated for moves where the origin, destination, or both are outside Tallinn. The distance is determined using Google Maps.
The minimum fee is based on two working hours unless otherwise agreed. After two hours, billing is calculated in 30-minute increments.
For fixed-price moving services, the agreed-upon price must be paid regardless of whether the work would have been cheaper or more expensive with an hourly rate. The fixed price is based on accurate preliminary information and a defined workload. The Moving Company has the right but not the obligation to provide services at a fixed price.
The Moving Company may offer additional services as agreed. Any extra work or services requested by the Customer during the move will be performed if time and resources allow.
Storage fees are billed monthly, payable at the beginning of the month following the storage period. Detailed conditions are outlined in the storage service agreement.
The Customer confirms they own the moved property or have the necessary authorization to handle it. The Moving Company is not responsible for verifying ownership and does not intervene in property disputes. If there is reasonable doubt about the Customer’s authorization, the Moving Company has the right to terminate the service and request compensation for costs incurred. If necessary, authorities or the rightful owner will be notified.
The Moving Company is liable for damages caused to the Customer’s property or third parties (buildings, office spaces, etc.) during the move. The Moving Company takes full responsibility for the integrity of moved property if it was packed by the company. Liability also includes loss of items. Any claims regarding damaged or missing property must be submitted in writing within seven (7) calendar days after delivery. The Moving Company has the right to request an inspection of the damaged items for expert assessment.
The Moving Company does not compensate for indirect damages or lost income. The Moving Company is not liable for damages if:
By ordering the service, the Customer confirms they have read and agreed to these general terms and conditions.
